Stoke Park Careers

Job Details

Title: Night Receptionist

Department: Front of House

Job Title:

Night Receptionist

Department:

Front of House

Location:

Stoke Park

Responsible to:

Reception Manager, Guest Relations Manager, Front of House Supervisor

Hours of Work:

40 hours a week, day or night shift on a rotating basis to include weekends and bank holidays as per the rota.

Overall Purpose:

To be a professional and efficient first point of contact for all guests of Stoke Park and ensure that they receive the highest standard of service and co-operation at all times, whilst ensuring the smooth running of the Front of House department.

Specific Duties:

To greet guests in a professional and courteous manner in accordance with 5 star AA Standard Procedure.
To ensure all guests receive full porter service throughout their stay at Stoke Park.
To assist guests with Valet Parking and ensuring safety of car keys.
To ensure every guest is escorted to their room as per 5 star AA Standard Procedure.
To ensure the standards of bar service/room service are implemented at all times.
To ensure that Pavilion and Mansion has been properly secured and all alarms have been set.
To carry out full security checks of the property throughout the shift.
To record all requests for morning calls and the delivery of newspapers
To have complete understanding of all security systems and computer systems in your area and carry out maintenance and back ups as required.
To process luggage and delivery requests, courteously, promptly, accurately and to be responsible of the safekeeping.
To ensure all FOH storage areas are locked and kept neat, clean and tidy at all times.
To ensure all front of house areas, including cloakrooms and outside steps are clean, neat and tidy in accordance with Stoke Park standards.
To ensure that you are fully aware of all hotel and spa tariffs, facilities and current activities and promotions.
To bring to the attention of the Reception Manager any problems or complaints.
To be fully aware of the cash handling and credit procedures and to report any discrepancies to the Reception Manager immediately.
To liaise with all departments and communicate any special requirements of individual guests.
To provide an efficient and professional service at all times and deal with guest enquiries either by fax, telephone, letter or verbally.
To have a working knowledge of all Front of House related equipment and systems, Opera and Concept.
To work to a rota set by your head of department and to understand this will be in accordance with business demands.
To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times.
To attend meetings, appraisals and training as required.
To be aware of and adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients.
To report any maintenance that is required through the correct channels.
To ensure that you report for duty in line with the rota and are presented in a clean well maintained uniform.
Other ad-hoc duties as required.

Skills:
To have a working knowledge of all Front of House/Spa related equipment and systems, Opera and Concept. Experience of a 4/5* environment.

Full Current Driving Licence required.

Apply Online

Application For - Night Receptionist (Front of House)

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