Stoke Park Careers

Job Details

Title: Front of House Porter

Department: Front of House

Job:
Front of House Porter

Department:
Front of House

Reporting to:
Front of House Manager

Hours:
40 hours a week, day or night shift on a rotating basis to include weekends and bank holidays as per the rota.

Responsibilities:
To be a professional and efficient first point of contact for all guests of Stoke Park and ensure that they receive the highest standard of service and co-operation at all times, whilst ensuring the smooth running of the Front of House department.

Skills:
To have a working knowledge of Opera and Concept.

Experience of a 4/5* environment.

Current Full Driving Licence required.

Criteria:

To ensure all guests are received at reception desk in accordance with Company procedures and policy.
To ensure all guests receive full porter service on arrival and departure from Stoke Park.
To assist guests with Valet Parking.
To ensure that you are fully aware of all hotel and spa tariffs, facilities and current activities and promotions.
To bring to the attention of the Guest Relations Manager any problems or complaints.
To liaise with all departments and communicate any special requirements of individual guests.
To provide an efficient and professional service at all times and deal with guest enquiries either by fax, telephone, letter or verbally.
To have a working knowledge of all Front of House related equipment and systems, Opera and Concept.
To ensure every guest is escorted to their room or to the changing rooms for spa treatments.
To work to a rota set by your head of department and to understand this will be in accordance with business demands.
To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times.
To attend meetings, appraisals and training as required.
To be aware of and adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients.
To report any maintenance that is required through the correct channels.
To ensure that you report for duty in line with the rota and are presented in a clean well maintained uniform.
Other ad-hoc duties as required.

Apply Online

Application For - Front of House Porter(Front of House)

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General Information

What attracts you to working in the Hospitality and Leisure Industry?

Please give an example of when you have provided 'excellent customer service'

Why have you applied for this vacancy?

Describe your major achievements over the last two years

Please provide any additional information that you feel will support your application

Additional Information

When would you be available to start employment?

Do you hold a current clean driving licence?

Yes

Do you need a work permit to work in the UK?*

Yes

You will be asked for proof of this prior to starting work.
This information is required so that we can ensure that we are complying with the Asylum and Immigration Act 1996

Current Salary

Salary Expectation

References

Please supply two references. Ideally your two most recent employers. If referees are other then previous employers, please state how long you have been acquainted and the nature of that acquaintance (e.g. doctor, teacher, family friend). If you are now known by a different name, please indicate the name by which you were then known

Reference 1

Reference 2

Declaration

I declare that the information I have given in this application is correct and that I have not knowingly withheld any fact or circumstance. I understand that, if it is found at a later date that I have given false information on this application, this could result in dismissal*

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