Stoke Park Careers

Job Details

Title: Spa Receptionist

Department: Spa

Department:
Spa

Reporting to:
Group Wellness Manager/Spa Operations Manager

Responsibilities:

To be a professional and efficient first point of contact for all guests of Stoke Park and ensure that they receive the highest standard of service and co-operation at all times.

Criteria:

To ensure all guests are received at the Spa reception desk in accordance with procedures and Company policy.
To ensure every guest is given a full tour of facilities and escorted to the changing rooms for Spa treatments
To be aware of all contra indications for treatments and facility use and ensure that this is explained to guests as required.
To take bookings as required to maximise guest satisfaction and company profitability
To ensure that you are fully aware of all tariffs, facilities and current activities.
To bring to the attention of management any problems or complaints
To be fully aware of the cash handling and credit procedures and to report any discrepancies to your supervisor immediately
To liase with all departments and communicate any special requirements of individual guests.
To provide an efficient and professional service at all times and deal with guest enquiries either by fax, telephone, letter or verbally.
To have a working knowledge of all Front of House related systems and equipment.
To undertake computer maintenance procedures i.e. backups
To work to a rota set by your head of department and to understand this will be in accordance with business demands
To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times.
To attend meetings, appraisals and training as required.
To be aware of and adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients.
To report any maintenance that is required through the correct channels.
To ensure that you report for duty in line with the rota and are presented in a clean well maintained uniform.
Other ad-hoc duties as required.

Skills:

To have a working knowledge of all Front of House/Spa related equipment and systems, Opera and Concept.
40 hours per week to include weekends bank holidays as per the rota.

Apply Online

Application For - Spa Receptionist(Spa)

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General Information

What attracts you to working in the Hospitality and Leisure Industry?

Please give an example of when you have provided 'excellent customer service'

Why have you applied for this vacancy?

Describe your major achievements over the last two years

Please provide any additional information that you feel will support your application

Additional Information

When would you be available to start employment?

Do you hold a current clean driving licence?

Yes

Do you need a work permit to work in the UK?*

Yes

You will be asked for proof of this prior to starting work.
This information is required so that we can ensure that we are complying with the Asylum and Immigration Act 1996

Current Salary

Salary Expectation

References

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Reference 1

Reference 2

Declaration

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