Terms and Conditions
Welcome the Stoke Park website which is owned and operated by Stoke Park Limited ("SPL", "we", "us" or "our") Our registered office is: Stoke Park, Park Road, Stoke Poges, Bucks. SL2 4PG. Registered number: 2732069 ( England and Wales ) VAT number 578564779. Your use of this Website is subject to the following Terms and Conditions by using any part of this Website, you are acknowledging that you have read, understand, and agree to be bound by these Terms and Conditions.

Privacy Policy
Please review our privacy policy which explains our use of information provided and forms a part of these Terms and Conditions which govern your visit to this Site.

Eligibility
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Website under English law you must:

(a) register on the Site
(b) be the holder of a valid debit/credit card.

Prices
All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.

Product Descriptions
We have taken great care to ensure that all details, descriptions and prices of products appearing on the Site are correct at the time of entering onto the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

Purchase Related Policies
The products and services and any samples thereof available on the Site are for personal use only. You may not sell or resell any of the products or services and any samples thereof you purchase or otherwise receive from us.

Ordering Errors
You will be able correct any errors on your order up to the point of clicking on the Continue to HSBC Secure Payment button at the end of the on-line order process.

Delivery
Delivery is charged at £4.50 for all UK and Northern Ireland Addresses (excluding the Channel Islands).

For security reasons all deliveries must be signed for on receipt. If you are not at home during normal office hours you can provide us with an alternative address where someone will be available to sign for your delivery.

Acknowledgement and acceptance of your order
Once we have received your order we will send you an email confirming the details of your order. Our acceptance of your order will take place upon despatch of goods.

If you require any information regarding your order(s) please send an email to : customerservices@stokepark.com
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, or if we have identified a product or pricing error.

Payment
You may pay using any of the methods specified in the HSBC Secure ePayments website. Payment is taken from your credit/debit card upon SPL receiving your order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Title to Goods
Title to any products you order on this Website shall pass to you upon delivery provided that we have received full payment for those products.

Acceptance of Goods
We advise you to inspect the goods upon receipt and check that every item identified on the delivery note has been received. You will be deemed to have accepted the order unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy and Procedure. If you fail to take such action, we shall not be obliged to accept any rejection by you of the goods at a later date. Your statutory rights are not affected.

If you have not received the entire order as detailed in the order confirmation email which is sent to you when an order is received, please email: customerservices@stokepark.com.

Intellectual Property
All brand names, logos, product and service names used on our website are the  registered and unregistered marks of SPL or our third party suppliers and are protected by UK and International trade mark laws. Apart from copying portions of this website relating to the placing of an order for goods from us you may not use any of the material displayed on this website without SPL’s prior written consent.

Registration Details
You confirm that the personal details which you are required to provide when you register as a customer are true, accurate and up-to-date. If your personal details change, please advise us by emailing: customerservices@stokepark.com.

Alternatively, you can update your details through the “my account” page.

Third Party Links
Any links provided on this website are purely there for you convenience and may lead to third party sites that are not under our control. If you utilise any of these links you will leave this website. We are therefore unable to accept any responsibility or liability for any actions, content, products and/or services (Including any other sites linked to or from the site) that may be provided, advertised or sold on any such third party sites.

Limitation of Liability
SPL make no representations or warranties in connection with these terms and conditions or the website, whether express or implied, including but not limited to satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. To the fullest extent permissible SPL will not be liable (whether in contract, tort or otherwise) for interruption of  business; loss or damages of any sort as a result of dealings with or the presence of  off-site links on the site; access delays or access interruptions to the site; computer viruses, system failures or malfunctions which may occur in connection with your use of this site; any inaccuracies or omissions or misleading, false or deceptive statements in the content or any events beyond SPL’s reasonable control. Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental or consequential damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed the total price paid by you in relation to which the liability arose.

Indemnification
You agree to defend, indemnify and hold SPL, its directors, employees or agents harmless for any loss, damages or costs arising from any third party claim, action, or demand resulting from your use of the Site.

Law
Your use of this Website and any contracts entered into as a result of using this website shall be governed by English law and the parties hereto agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English. If any provision of these Terms and Conditions be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to Terms and Conditions
We reserve the right to change these terms and conditions from time to time without giving you prior notice. It is your responsibility to review these terms and conditions and we would advise you to do so on each occasion you visit this site. Any changes are effective immediately upon posting to the website.

Other
Any failure or delay by either SPL or yourself to bring legal proceedings in relation to this website, the Terms and/or any of our products or services, shall not be regarded as a waiver of any rights. Any waiver in respect of one act or omission shall not operate as a waiver in respect of future acts or omissions. Nothing contained in these terms and conditions shall be construed as creating any agency, partnership or joint venture of any kind between SPL and you. Time shall not be of the essence of these Terms and Conditions as regards any of the times, dates and/or periods mentioned herein.

Returns Policy
SPL hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund, exchange or replacement within 14 working days from delivery provided that you tell us within 7 working days after receipt of  products that you intend to make a return.

The Returns Process
Step 1.
Please send an email to customerservices@stokepark.comyou need to advise us of the goods you are returning your customer order number and if you are looking for a refund, exchange or replacement (giving details as appropriate).

Step 2.
On notification of your intention to return, Customer Service will email you with a returns authorisation number. You should keep this as you will need to quote the number in any following communications with customer services.

Step 3.
Please ensure that the returned parcel is securely sealed, and that you have included within the returned parcel the original despatch note and a copy of your e-mail confirmation. We advise you to return the parcel by recorded delivery (retaining your recorded delivery receipt as proof of postage), in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

Step 4.
If you have chosen a refund, we will process the refund as quickly as possible, however this process can take up to a maximum of thirty (30) days from receiving your returned goods. We will only give a refund, exchange or replacement if the goods are in their original condition and received by us within 14 working days from delivery.

Your payment for the goods will be refunded by SPL by the original payment method

Please note delivery charges are only refunded where products are found to be faulty/damaged.

Your statutory rights are not affected.

Privacy Policy

Stoke Park Limited ("SPL", "we", "us" or "our") respect your privacy. We take the greatest of care to keep the information you supply to us safe and secure, we use the information collected from you to enable us to complete any orders you may place and/or provide additional services that you request from us. Your visit to this Site is subject to this Privacy Policy and our Terms and Conditions.

Information Collected
If you decide to purchase products from this website we will collect the following information from you: your name, your email address, your credit/debit card address, delivery address (if different), your telephone number and details of the products you wish to purchase.

You will be transferred to HSBC’s “Secure ePayments” website to give your payment details: credit/debit card number, expiry date, issue number and any other related information.

To protect your personal information, users registering at this Site must also enter a password.

Use of Your Personal Information
The information you provide to us may be used for a number of purposes:

Administration and processing your orders: In order for us to provide the goods or services requested basic contact information is required to ensure orders are delivered correctly and that your account is properly maintained.

Customer Service: We ask for your contact details, such as your email address and telephone number, to enable us to respond to any queries you have about using our website and to notify you on the status of your order.

Direct Marketing: We would like to keep you informed of new products, services and promotions we are running, if during the registration process you opted to be kept informed we will from time to time email these to you.

Disclosure of Data

Fraud Prevention
SPL reserves the right to pass on customer’s personal information to other companies and organisations to assist with fraud protection and risk reduction.

Service Providers
We may appoint third party companies and individuals to perform tasks consistent with our Privacy Policy. Examples include webhosting companies, credit card processing companies and fulfilment companies (e.g., companies that fill product orders or coordinate mailings). Such third parties may be provided with access to personally identifiable information needed to complete their tasks, but may not use the information for any other purpose.

Cookies
A cookie is a small file which we place in your computer’s web browser that enables us to make certain parts of our website work properly. We use temporary or “session” cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time. These cookies will expire when you place an order.

Also, every time a user visits our website, we use Google Analytics to generate an anonymous analytics cookie. These cookies allow us to track how many individual unique users we have, and how often they visit our site. These cookies are not used to identify individuals and are used for statistical purposes only. However, if you would like to know how to reject or delete these cookies please visit http://www.google.com/intl/en/privacypolicy.html.

If you have “disabled” cookies in your web browser you may still use our website, but you will be unable to use the online shopping features.

Links
This website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this website.

Security
We employ Secure Socket Layer (SSL) encryption technology to protect your personal information. This is the most advanced consumer online security protection currently available.

Updating Your Information
You are responsible for keeping your information on file with us up to date. You may review and change your personal details by clicking on My Account and editing your details.

Choice/Opt-Out
You may opt out of receiving marketing information if you don’t wish to. To opt-out Un-tick the tick box during the registration process or if you are already an existing customer please email a request to unsubscribe to customerservices@stokepark.com

Data Controller
The information you provide to us will be managed by the Data Controller, Stoke Park Limited, Stoke Park, Park Road, Stoke Poges, Bucks. SL2 4PG.
You may see the personal data that we hold on you by sending a £10 fee with a written request to the above address.

Notification of Changes
We may alter this Privacy Policy from time to time. If we decide to alter our Privacy Policy, we will post the revised policy here. As we may make alterations at any time without notifying you, we suggest that you periodically consult this Privacy Policy.