Disabled Access

Estate Accessibility Information

In spite of the limitations imposed by the historic buildings and landscape within the estate, with its 1,000 years of recorded history, Stoke Park prides itself on the level of accessibility it can provide. We are constantly reviewing our accessibility policies and are committed to investment in updating our services and facilities whilst respecting the unique legacy that previous generations have created for us to enjoy today.

Major Buildings and Car Park

There are two major buildings in the Estate. The Mansion built in 1789 and the Pavilion built in 2002. Taking into account the age of each building their accessibility is very good but the Mansion has some limitations.

The estate has a large secure car park (CCTV monitored) for up to 300 vehicles. Parking is free to all guests and members.

Luggage assistance is provided to all guests and a golf bag drop off bay is provided as well.

Valet parking is offered to all residents in both buildings.

Four designated accessible parking spaces are provided. Two are located at the front of the Pavilion building (approx. 5 meters from the entrance) and two at the closest point to the Mansion of the car park (approx. 35 meters from the entrance).

Mansion - Reception

Stone steps leading up to the entrance doors. There is no ramp access. The entrance doors are wide enough for wheelchair, walking-frames and pushchair access with full time door staff on hand to welcome and assist all guests.

A reception desk is provided at the top of the steps for enquiries and registration. A Seating area is provided in the main reception area and the floor is level throughout. The floor is carpeted with a slip resistant stone floor in the main reception lobby.

Mansion - Public Areas (Ground Floor)

The Mansion was built as a private residence in 1789. It is a Grade one listed building set in a conservation area within a landscape of special historic interest. The challenge of combining full accessibility, (which we have achieved in our new Pavilion building), with the limitations of the 230 year old historic building are significant. This means that at present 21 of our 49 bedrooms are not accessible to wheelchairs.

The Mansion lift (built in 1905) which takes guests to the bedroom floors is not large enough for wheelchair access; however this is managed at reservation stage with disabled guests having prioritised allocation of the accessible bedrooms within the Pavilion bedrooms.

All mansion ground floor doors, entrances and corridors are wide enough for wheelchairs, walking-frames and pushchairs and are well lit.

Accessible toilet on ground floor with emergency sounding device installed.

Mansion - Restaurants, Bars and Lounge

The restaurant, bars and lounge are all located on the ground floor and are level or ramped throughout.

Menus offered cater for all dietary requirements and are available in large print format or alternatively staff can talk through the choice of dishes on offer.

All areas are spacious with a variety of seating arrangements.

Mansion - Emergency Evacuation Procedure

All accessible bedrooms, function rooms, dining areas and changing rooms are located close to the escape exits. All exits are on the ground floor with alternative exits on basement level.

Assistance in evacuation is available.

Pavilion - Hotel Bedrooms Reception

A ramp leads up to the entrance with a large door wide enough for wheelchairs, walking-frames and pushchair access.

A reception desk is provided for enquiries and registration with a seating area provided in the reception lobby. Floors are carpeted throughout.

Lift and stair access to upper levels and ground floor door access to Pavilion Spa directly is available for all guests to use.

Pavilion - Main Entrance (Spa guests and gym / tennis members)

A ramp or single step provide ground level access to other revolving doors, or swing entrance doors which are suitable for wheelchairs, walking-frames and pushchair access.

A reception area is provided for enquiries and registration. A Seating area is provided in the reception lobby. Floors are carpet or slip resistant stone throughout.

Pavilion – Public Areas

Accessible toilets on ground and 1st floor with emergency sounding devices installed.

Lifts provided for access to upper levels. All doors, lifts entrances and corridors are wide enough for wheelchairs, walking-frames and pushchairs and are well lit.

There are no steps on the ground floor.

Pavilion – Restaurant and Bar

The Pavilion Restaurant and Bar, San Marco, is located on the ground floor.

It is fully accessible with a fully accessible toilet located nearby.

Please note: Access to the restaurant’s outside terrace is not suitable for wheelchairs.

Pavilion – Spa, / Indoor Tennis Courts and Swimming Pool

Both changing rooms have private showering cubicles that are accessible for wheelchairs. The shower head is fixed low down on the wall so that it can be used by all.

Wheelchair access is possible onto poolside but there is no hoist available and the entrance steps to the water are not suitable for those without a good measure of strength in their legs.

All cardiovascular equipment in the gym is accessible however there are steps down to the studio and up to the weights equipment. These areas therefore are not accessible. The studio could be accessed via the gardens if this was necessary.

All other public areas in the Pavilion building have full access

Pavilion – Emergency Evacuation Procedure

All accessible bedrooms are located close to the escape stairs, each with a refuge point. All exits are on the ground floor level thresholds

Assistance in evacuation is available.

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